Terms of Service

1. Definitions

1. "Account" means the account created by or on Your behalf on the Platform for the purpose of accessing and using the Services.
2. "CGM" means continuous glucose monitoring, being the ongoing measurement and recording of Your glucose levels through a Wearable device provided or facilitated by Us as part of the Services.
3. "Client Data" means all electronic data, information, content, personal data, or other materials submitted to or collected through the Platform by or on Your behalf, including blood reports, Wearable Data, health profiles, biometric readings, and any data generated through Your use of the Services.
4. “Confidential Information” means all information disclosed by one Party to the other Party which is in tangible form and labelled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Notwithstanding the foregoing, Confidential Information shall not include any information which (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party; (c) is already in the possession of the receiving party at the time of disclosure by the disclosing party as shown by the receiving party’s files and records prior to the time of disclosure; (d) is obtained by the receiving party from a third-party without a breach of such third-party’s obligations of confidentiality; or (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, as shown by documents and other competent evidence in the receiving party’s possession.
5. “Personal Data” means any information relating to an identified or identifiable natural person that is submitted by You or on Your behalf as part of Client Data.
6. "Physician" means an independent medical practitioner registered under the applicable medical council regulations in India who is engaged by or through YouLabs to provide consultation sessions to You based on Your health profile and blood reports.
7. "Platform" means the YouLabs’ proprietary technology platform through which the Services are delivered to You, including any web application, mobile application, APIs, and all updates, modifications, or improvements thereto.
8. “Process” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
9. "Service Plan" means the specific service plan subscribed to by You, including the pricing, duration, service inclusions, and any particular features.
10. “Subscription Term” means the period during which You have agreed to subscribe to the Services as specified in the relevant Service Plan.
11. "Third-Party AI Provider" means any third-party artificial intelligence or machine learning service provider whose technology is utilized by Us in providing YouLabs Wellness Index or other features of the Platform.
12. “Website(s)” shall mean the websites owned and operated by YouLabs, including https://150.fit/.
13. "Wearable" means any wearable device (including CGM sensors) provided, facilitated, or recommended by Us to You for the purpose of monitoring and recording biometric and health-related parameters, including Your step count, calorie burnt, sleep, heart rate etc.
14. "Wearable Data" means all data collected through or generated by a Wearable, including glucose levels, biometric readings, and other bodily parameters recorded during Your use of such device. For the purposes of these Terms, Wearable Data shall be considered as Client Data.
15. “YouLabs Wellness Index” means the health and wellness composite score generated through AI based on Your blood reports, Wearable Data, and other relevant Client Data.

2. Description of the Services

1. Subject to Your compliance with these Terms and the applicable Service Plan, We shall provide the Services subscribed by You under the Service Plan for the duration of the Subscription Term. “Services” may include, but are not limited to:
   1. Health record and lab report maintenance
   2. Wearables and CGM
   3. YouLabs Wellness Index
   4. Physician appointments and consultation
   5. Nutrition and diet plans
   6. any other features that We may provide as part of Our Services.
2. You agree and acknowledge that during the Subscription Term, We may discontinue any features offered to You, provided prior notice of any discontinuation of a feature that might materially affect Your use of the Services shall be provided to You.
3. You agree and acknowledge that the Services, including all the content provided by Us, the YouLabs Wellness Index, any biomarker analysis, diet plans, community discussions, etc., are intended solely for health and wellness informational purposes.
   THE SERVICES DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR EMERGENCY CARE. YOU FURTHER AGREE AND ACKNOWLEDGE THAT YOULABS IS NOT A HOSPITAL, CLINIC, DIAGNOSTIC CENTER, PHARMACY, OR DISPENSER OF MEDICINE.
4. YOU AGREE AND ACKNOWLEDGE THAT YOU SHALL NOT CONSIDER THE SERVICES AS A SUBSTITUTE FOR A DOCTOR-PATIENT RELATIONSHIP. IN CASE OF ANY MEDICAL EMERGENCY, YOU MUST CONTACT EMERGENCY SERVICES IMMEDIATELY. WE RECOMMEND THAT YOU DO NOT RELY ON ANY FEATURE ON THE PLATFORM FOR EMERGENCY RESPONSE.

3. Your Responsibilities

1. Upon successful onboarding, You may be provided with an Account on the Platform for easy access and use of the Services. You shall be responsible for maintaining the confidentiality of the Account credentials and for all activities that occur in Your Account or any other breach of security resulting from Your failure to maintain the confidentiality of the Account credentials. We shall not be responsible for any unauthorized access or breach of security resulting from Your failure to comply with this clause.
2. You shall not (directly or indirectly) (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Services available to any third-party; (b) modify, adapt, reverse engineer, decompile, extract the source code or hack the Platform or otherwise attempt to gain or gain unauthorized access to the Platform or related systems or networks; (c) violate any law or regulation, including, without limitation, any applicable privacy laws; (d) “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Services (through use of manual or automated means); (e) use the Services to build or train a competitive product; (f) upload any malware, misrepresent the source of any health report or impersonate any person and (g) abuse, threaten, harass, intimidate, discriminate against, record without consent, defame, impersonate, mislead, or otherwise engage in inappropriate conduct toward any Physician, Diet Coaches or any other person providing the Services to You.
3. You represent and warrant that all information provided during onboarding and thereafter is accurate, complete, and current. We shall not be liable for any deficiency in the Services arising from inaccurate, incomplete, or outdated information provided by You. You shall be solely responsible for the decisions made based on the information provided as part of the Services.

4. Physician and Diet Coach Consultation

1. Physicians engaged through the Platform provide independent professional consultation to You. You agree and acknowledge that Physicians exercise independent professional judgment in providing consultation and clinical advice. YouLabs does not direct, control, or influence the clinical opinions, advice, or recommendations of any Physician. YouLabs’ role is limited to facilitating the consultation by sharing relevant Client Data with the Physician, where You have provided consent for such disclosure. We recommend that You follow the instructions of the Physician prior to taking any blood or other biomarker tests.
2. As part of the Services, YouLabs may facilitate access to nutritionists, dieticians, wellness coaches (“Diet Coaches”) who may provide dietary guidance, meal suggestions, nutrition plans, lifestyle recommendations, or related wellness support based on the Client Data, including the blood reports, wearable data, YouLabs Wellness Index, stated goals, lifestyle information, etc. We shall share Client Data with the diet coaches only with Your explicit consent. You acknowledge that diet plans may be based on information provided by You, laboratory results, Wearable Data, and other available information, each of which may be subject to interpretation.
   WE DO NOT WARRANT THAT ANY DIET PLAN WILL ACHIEVE ANY PARTICULAR HEALTH, WEIGHT, METABOLIC, LONGEVITY, WELLNESS, OR FITNESS OUTCOME.
3. You shall provide accurate, complete, and current information to Physicians and/or Diet Coaches, including relevant medical history, allergies, medications, dietary restrictions, symptoms, adverse reactions, physician instructions, and other information reasonably necessary for the provision of consultation, dietary guidance, or wellness support.
   YOU ACKNOWLEDGE THAT INCOMPLETE, INACCURATE, MISLEADING, OR WITHHELD INFORMATION MAY AFFECT THE QUALITY, SUITABILITY, OR SAFETY OF ANY RECOMMENDATIONS, DIET PLANS, OR CONSULTATION OUTPUTS.
4. We shall implement appropriate access controls to ensure that: (a) Physicians and/or Diet Coaches are granted access only to such Client Data as is necessary for the provision of the consultation session; and (b) Physicians and/or Diet Coaches are bound by obligations of confidentiality and data protection consistent with these Terms and applicable law.

5. YouLabs Wellness Index and AI Use

1. You understand and acknowledge that YouLabs Wellness Index is generated using artificial intelligence and machine learning technologies. While YouLabs employs commercially reasonable measures to ensure accuracy, You acknowledge that AI-generated outputs may, despite best efforts, be inaccurate, incomplete, or require professional interpretation. The YouLabs Wellness Index is not a substitute for professional medical advice, diagnosis, or treatment. We recommend that You consider the YouLabs Wellness Index as an informational input to discuss with the Physician.
2. YouLabs shall implement reasonable and appropriate technical safeguards, including Personal Data masking and detection controls, to protect Client Data when processed by AI systems. YouLabs shall, to the extent operationally viable, strip all Personal Data from the Client Data prior to sharing it with the Third-Party AI Providers.
3. You should avoid submitting unnecessary Personal Data beyond what is required for the Services, particularly in free-text fields or communications with the Platform.
4. YouLabs does not use AI to make automated decisions with significant health consequences without human review. Clinical decisions such as issuing a prescription are made by a registered medical practitioner exercising their own professional judgement.
5. You acknowledge that YouLabs’ use of Third-Party AI Providers is essential for providing the YouLabs Wellness Index, and if You do not consent to the use of or the disclosure of Client Data to Third-Party AI Providers, You shall not be able to receive the YouLabs Wellness Index.

6. Third-Party Links

The Website and/or the Platform may contain links to third-party websites, applications, or services that are not owned, operated, or controlled by Us. Such links are provided solely for your convenience and information. We do not endorse, monitor, verify, or assume any responsibility for the content, accuracy, privacy practices, terms, products, services, or availability of any third-party websites or resources. Your access to and use of such third-party websites is entirely at your own risk, and we shall not be liable for any loss, damage, or claim arising out of or in connection with Your use of or reliance on any third-party websites, products, services, or content.

7. Fees and Payment

1. Service Charges: All charges associated with Your subscription shall be based on the Service Plan You have subscribed to. The fees for the subscription are due in full and payable in advance at the time of onboarding or renewal, as applicable.
2. Payment Method: You hereby authorize Us or Our authorized agents to collect payment through the payment methods accepted on the Platform, including UPI, net banking, credit/debit cards, or such other methods as may be made available. All payments shall be processed in Indian Rupees (INR).
3. Refunds: Unless otherwise specified in these Terms or the Service Plan, all fees are non-refundable once the Services have commenced. No refunds shall be issued for Your partial use or non-use of the Services.
4. Applicable Taxes: Unless otherwise stated, the fees specified in the Service Plan are exclusive of all applicable taxes, including Goods and Services Tax (GST), cess, and other governmental levies. Such taxes shall be borne by You in addition to the stated fees.
5. Renewal: We shall notify You of renewal options and applicable fees for any renewed term in advance of the expiry of the then-current Subscription Term. Prior to the end of Your Subscription Term, You can communicate with Us about your interest in the renewal.
6. Late Payments: In the event of non-payment or late payment, We reserve the right to: (a) suspend Your access to the Platform and the Services until payment is received; or (b) terminate Your subscription in accordance with Clause 8 of these Terms.

8. Term, Termination and Suspension

1. Term: The term of Your subscription shall be specified in the Service Plan.
2. Termination by You: You may terminate Your subscription at any time by providing written notice to Us. Upon such termination: (a) Your access to the Platform and the Services shall cease at the end of the then-current billing period at Your election; and (b) no refund shall be issued for any unused portion of prepaid fees.
3. Termination by Us: We may suspend or terminate Your access to the Platform and the Services: (a) if You are in material breach of these Terms, provided We shall provide You with not less than fifteen (15) days' notice and opportunity to cure such breach; (b) immediately, if You engage in any activity that is unlawful, fraudulent, or harmful to Us, Our other clients, or third parties; or (c) upon reasonable advance notice, due to discontinuation of the Platform or Services in whole or in part, in such case, We shall provide a pro-rata refund of any pre-paid fees for the discontinued Services.
4. Effect of Termination: Following termination: (a) Your access to the Platform and Services shall cease; (b) We shall retain Client Data for a period of ninety (90) days from the date of termination (the "Data Retention Period"), during which You may request export of Client Data; and (c) following the Data Retention Period, We reserve the right to delete Client Data, unless a longer retention period is required under Applicable Law.
5. Effect of Consent Withdrawal: Your withdrawal of consent for a specific processing activity (e.g., Blood evaluation, AI-assisted Wellness Index generation, or Physician sharing) shall affect Our ability to provide those specific aspects of the Services for which such consent is required, but shall not automatically terminate Your subscription or Your access to all other Services for which consent has not been withdrawn or that do not require such consent.

9. Intellectual Property Rights

1. All rights, title, and interest in and to the Platform, including all intellectual property and proprietary rights therein (including patents, copyrights, trademarks, trade secrets, algorithms, methodologies, software, know-how, and all improvements and modifications thereto) shall belong to and remain exclusively with YouLabs. Nothing in these Terms shall be construed as transferring any intellectual property rights in the Platform to You.
2. Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for Your personal, non-commercial use in connection with the Services during Your Subscription Term.
3. You shall retain all rights in and to the Client Data. By using the Services, You grant Us a limited, non-exclusive, royalty-free license to use, process, store, and transmit Client Data solely for the purpose of providing the Services in accordance with these Terms.
4. YouLabs may perform analytics on Client Data, Your use of the Service and/or the Platform to improve, enhance, support, and operate the Services and/or the Platform, and compile statistical reports and record insights. YouLabs shall ensure that such use of Client Data or usage analytics will solely be in an aggregated and anonymized format such that You cannot be identified.
5. If You choose to provide any suggestions, enhancement requests, recommendations, or other feedback about the Platform or the Services ("Feedback"), We shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual license to use, incorporate, and exploit such Feedback to improve the Platform and the Services without any obligation or compensation to You.

10. Confidentiality

1. Each of the Parties will protect the other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each of the Parties protects its own Confidential Information, and in any event, no less than reasonable care. Except as otherwise expressly permitted under these Terms, each of the Parties may use the other’s Confidential Information solely to exercise its respective rights and perform its respective obligations under these Terms and shall disclose such Confidential Information solely to those of its respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information.
2. Each Party will have the right to disclose the other Party's Confidential Information in connection with a dispute resolution process between the parties or for the purpose of seeking any legal advice relating to Your subscription, and YouLabs may access and disclose Client Data to (a) investigate and remediate a security issue related to the Services or (b) law enforcement authorities as required under applicable law or a binding legal order.

11. Data Privacy and Security

1. YouLabs shall Process the Client Data solely in accordance with these Terms, Privacy Policy, and applicable data protection laws. Our Privacy Policy describes the Personal Data collected from You, the corresponding purpose for such collection and Processing of the Personal Data, the legal basis of processing, Our retention and data security practices, the rights available to You under applicable data protection laws, and the manner in which You can file a complaint or raise a grievance with Us in connection with Our Processing activities.
2. Where required under applicable data protection laws, YouLabs shall obtain Your prior consent before engaging in such Processing activity. For the purpose of obtaining Your consent, We shall provide a separate consent notice providing a specific and detailed description of Our Processing activity for which We require Your consent. The consent notice shall also contain a link that can be accessed by You to withdraw Your consent, to exercise Your rights available under applicable data protection laws, and to make a complaint to the Data Protection Board of India in case You are not satisfied with the resolution provided by Us.
3. YouLabs shall implement and maintain appropriate technical and organisational measures to protect Your Personal Data as required under applicable data protection laws, which may include encryption at rest and transit, role-based access control, audit logs, regular security and vulnerability assessment, and testing of the Platform.
4. YouLabs shall ensure that any person YouLabs authorizes to Process Client Data on YouLabs’ behalf shall protect the Client Data in accordance with Our confidentiality and data security obligations under these Terms.
5. YouLabs shall, without undue delay, notify You of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the Client Data processed by Us.

12. Indemnification

You shall indemnify, defend, and hold Us and Our affiliates, officers, directors, employees, and agents harmless, from and against any claim, demand, loss, damage, cost, or liability (including reasonable legal fees) arising from or related to: (a) Your breach of these Terms; (b) Your violation of applicable law; or (c) Your misuse of the Services or the Platform.

13. Disclaimer of Warranties

1. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, THE PLATFORM AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. YOULABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, COMPLETENESS, OR NON-INFRINGEMENT. FURTHER, YOULABS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY OR RELIABILITY OF ANY AI-GENERATED OUTPUT AND DISCLAIMS ALL LIABILITY ARISING FROM YOUR RELIANCE ON SUCH OUTPUTS.
2. YOU ACKNOWLEDGE AND AGREE THAT: (A) THE SERVICES ARE INTENDED FOR HEALTH AND WELLNESS INFORMATIONAL PURPOSES ONLY; (B) THE SERVICES DO NOT CONSTITUTE, AND SHALL NOT BE CONSTRUED AS, MEDICAL ADVICE, DIAGNOSIS, TREATMENT, PRESCRIPTION, OR EMERGENCY CARE; (D) PHYSICIANS MAY INDEPENDENTLY DETERMINE CLINICAL ADVICE BASED ON THEIR PROFESSIONAL JUDGMENT; AND (F) IN ANY MEDICAL EMERGENCY, YOU MUST CONTACT EMERGENCY SERVICES IMMEDIATELY AND SHALL NOT RELY ON THE PLATFORM.
3. YOU ACKNOWLEDGE AND AGREE THAT YOULABS DOES NOT PROVIDE ANY CLINICAL OR DIAGNOSTIC SERVICES DIRECTLY; ALL BLOOD CHECKUPS PERFORMED AS PART OF THE SERVICES ARE PERFORMED BY INDEPENDENT LABORATORIES, AND CONSULTATIONS ARE PROVIDED BY INDEPENDENT PHYSICIANS AND DIET COACHES. YOULABS SHALL NOT BE RESPONSIBLE FOR THE SERVICES PROVIDED BY THE LABORATORIES, DIET COACHES, PHYSICIANS, OR ANY OTHER INDEPENDENT PROFESSIONAL TO YOU.

14. Limitation of Liability

1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL YOULABS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR LOSS OF PRIVACY) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, WARRANTY, NEGLIGENCE, OR OTHERWISE, EVEN IF YOULABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO US UNDER THE APPLICABLE SERVICE PLAN IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO SUCH LIABILITY.

15. Miscellaneous

1. Amendments: We reserve the right to modify or amend Terms at any time, in which case the new Terms will supersede prior versions. We will notify You of any material revisions not less than five (05) days prior to the effective date of any amendments to these Terms and Your continued use of the Platform and the Services following the effective date of any such amendment may be relied upon by Us as Your acceptance of any such amendment. You can review the most current version of the Terms at any time by visiting this page.
2. Severability; No Waiver: If any provision in these Terms is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by applicable law, and the remaining provisions of these Terms shall remain in effect. YouLabs’ non-exercise of any right under any provision of these Terms does not constitute a waiver of that right or provision of these Terms.
3. Notices: All notices from Us under these Terms may be delivered: (a) by electronic mail to the email address provided by You in the Account; (b) via WhatsApp to Your registered mobile number; or (c) through in-app notifications on the Platform. All notices shall be deemed received upon delivery if sent by electronic mail or WhatsApp, or upon Your next login if delivered via in-app notification. Notices to YouLabs shall be sent to: YouLabs, 11th Floor, The District, Myscape Road, Financial District, Nanakramguda, Hyderabad; Email: health@youlabs.co.
4. Assignment: You may not assign or transfer any rights or obligations under these Terms without the prior written consent of YouLabs. YouLabs may assign these Terms in whole or in part to any affiliate or successor entity without Your consent, provided such assignee agrees to be bound by these Terms.
5. Entire Agreement: These Terms, together with the Service Plan, constitute the complete and exclusive understanding between the Parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and communications, whether written or oral, regarding the same.
6. Relationship of the Parties: Nothing in these Terms shall create or be deemed to create a partnership, joint venture, agency, fiduciary, or employment relationship between the Parties. YouLabs is an independent service provider and not Your agent, employee, or representative.
7. Force Majeure: YouLabs shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, acts of government, civil unrest, terrorism, technical failures beyond YouLabs’ reasonable control, failure of telecommunications networks, or acts undertaken by third parties.
8. Survival: All clauses which by their nature are intended to survive shall survive any termination of Your subscription, including without limitation Clauses 1 (Definitions), 8.4 (Effect of Termination), 9 (Intellectual Property Rights), 10 (Confidentiality), 11 (Data Privacy and Security), 12 (Indemnification), 13 (Disclaimer of Warranties), 14 (Limitation of Liability) and this Clause 15 (Miscellaneous). Termination shall not limit either Party's liability for obligations accrued prior to such termination.
9. Publicity Rights: You hereby grant YouLabs the right to identify Yourself as YouLabs’ client on YouLabs’ Websites and/or marketing collateral and to include Your use of the Services in case studies.
10. Governing Law and Dispute Resolution: These Terms shall be governed by the laws of India, without regard to any conflict of law principles. Any disputes or differences arising under, relating to or connected with these Terms shall be resolved by mediation first, failing which the courts situated at Hyderabad shall have the exclusive jurisdiction over these Terms.